Please ensure that you read carefully and understand these Terms & Conditions prior to booking.
BOOKING Client do the booking of any travel services by phone, whatsapp ,bbm ,email, filling the online reservation for or direct booking. A booking is accepted when we had confirmed its acceptance in writing and issued a confirmation invoice. We will not take any responsibilities for the different rate or information given by the agencies. Client needs to review and verify the booking confirmation letter
- All the program that we Serve 20% non-refundable down payment.
- Air travel services require full payment in advance.
Client will receive the invoice of all travel services after all the bookings confirmed by FLORES TOUR & TRANSPORT and third part who will in charge as the tour operator. Payment must be done before the due date listed. Reservation will be automatically canceled if deposit is not received by FLORES TOUR & TRANSPORT by the deposit due date. Payment of the deposit indicates client have read and accepted these Terms and Conditions. Client is able to pay the invoice using international transfer Banking (BNI /mandiri) through Western Union (USD, Euro, IDR account), or cash. Any cost charged by bank or other extra cost caused by the difference currency should be paid by client. Client will receive a voucher for all travel services and the due date for the rest invoice mentioned. FLORES TOUR & TRANSPORT should receive the amount for the rest invoice 2 weeks prior travel date. For any booking received less than 2 weeks prior travel date, client must settle full amount of the total travel cost.
CANCELLATION BY THE COSTUMER
Client may cancel the booking at any time provided that the cancellation is communicated to TOUR & TRANSPORT. Cancellation charges will be applied as below policy :
- Air travel services, 100% of total cost or depends on the class fare applied on the ticket.
- 15 days or more, forfeit of down payment (20% of total amount).
- 14 – 05 days, 50% of total travel cost.
- 04 days – day of travel, 100% of total cost.
CHANGES/ CANCEL BY FLORES TOUR AND TRANSPORT
Flores tour and transport company’s motto ” We Serve You Better “. Based on this Motto, Flores Tour and Transport reserves the right at any time to cancel or changes of any facilities, services or prices described in our website and to substitute alternative arrangement of comparable monetary value or charges a supplement locally if alternative arrangements cannot be made without compensation to the client due to prevailing local conditions or any other reason. Where a major changes is made prior to departure, client may choose :
- Accepting the changes and alternative arrangements with or without compensation to the client or with a refund of the difference in price.
- Cancelling the tour and obtaining a full refund.
CANCELLATION BY Flores Tour and Transport
(such as weather and sea condition or force majeure ) beyond our control with or without prior notice. Where we cancel prior to departure, full refund of the total cost paid will be made. Client will not be entitled to any compensation for the loss of the tour. Where the running tour is interrupted by circumstances beyond our control, refund amount should be calculated what is deemed to be a fair proportion of the tour cost.
INSURANCE Client must take out suitable travel insurance in order to take part in a tour organized. FLORES TOUR AND TRANSPORT doesn’t provide any insurance. Client is wholly responsible for arranging their insurance adequate cover for medical expenses arising through illness or accident during the trip and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons.
FLIGHTS All departure and arrival time provided by the airline are estimates only. They may change due to air traffic control restrictions, weather conditions, operational or maintenance requirements. Flores Tour and Transport is not reliable if there is any change to the flight schedule and not responsible for any losses suffered if client delayed and misses any flights.